FAQ’s

FAQ’s

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Frequently Asked Questions

Best Practices

“Do’s”

  • Plug your adjustable base into a power surge protector.
  • Register your warranty as soon as your adjustable base has been delivered.
  • Read the Owner’s Manual included with your adjustable base & store it in a safe place.
  • Evenly distribute weight when using your adjustable base.
  • Enter or exit your adjustable base in the flat (horizontal) position.
  • Lower to the flat (horizontal) position in between presets & after use.

“Don’ts”

  • Do not operate your adjustable base continuously for more than two minutes within an 18 minute time
    period.
  • Do not sit on corners/edges or stand/jump on the adjustable base at any time.
  • Do not tilt the base on its side or drag the base to move it.
  • Enter or exit your adjustable base in the flat (horizontal) position.
  • Do not use this base with TENT TYPE oxygen therapy equipment or near explosive gases-
    Ergomotion® Adjustable Bed Bases are designed solely for in-home use. This base was not designed as a
    hospital bed and is not designed to meet hospital standards.

Setup / Installation

  • What do I need to do to prepare for the Adjustable Base Setup/Installation? / Do I need to do
    anything before/to prepare for the Adjustable Base Setup/Installation?
  • Clear the pathway to the room as well as the room of any clutter &/or furniture & appliances
    prior to the delivery. Make sure to clear/prepare enough space to work around the designated area where
    your adjustable base will be placed.
  • Can I setup the Adjustable Base myself?
  • Yes! There are detailed instructions for setup/installation in the Owner’s Manual provided with the
    adjustable base. *Please note, 2 people are required for setup/installation.
  • Are tools required to set up the Adjustable Base?
  • Yes, an Alan/Hex wrench is required to secure the connection brackets- the tool is provided with the
    adjustable base.
  • How to assemble the Adjustable Base?
  • There are detailed instructions for setup/installation in the Owner’s Manual provided with the
    adjustable base. *Please note, 2 people are required for setup/installation.
  • Are any (special) parts required that are not included with the Adjustable Base?
  • A surge protector is strongly recommended to be used with the adjustable base and is not provided.
  • Can I use the Adjustable Base with my existing bed frame &/or Head Headboard?
  • YES. The Adjustable base is compatible with most Bed Frames & Furniture. If you use a slat system
    bed frame/ furniture, make sure the weight rating can support your adjustable base

Operation

  • Do I need to do anything when not using the Adjustable Base?
  • Lower to the flat (horizontal) position after each use.
  • What is the best way to Enter & Exit the Adjustable Base?
  • Enter or exit your adjustable base in the flat (horizontal) position.
  • Is there a weight capacity for the Adjustable Base?
  • The Adjustable Base product is not rated to support weights in excess of 750 pounds (340kgs) inclusive
    of the mattress and bedding. The Adjustable Base will structurally support this weight, provided it is
    evenly distributed across the bed base. The Adjustable Base is not designed to support or lift this
    amount in the head or foot sections alone. Exceeding the specified weight restriction could damage the
    bed and/or cause injury and will void the warranty.
  • Will the location &/or environment affect the operation of the Adjustable Base?
  • Understand that your adjustable base is a moving, vibrating, mechanical product- Tension, pressure or
    movement applied to the frame, platform or shroud through general use may create an audible sound.
  • The size/space of the surrounding location environment will determine the travel & absorption of
    acoustic sounds/tones emitted during operation- When installed in a home setting with wooden floors,
    carpeted or not, acoustic sounds/tones will be more noticeable in smaller spaces/environments.
  • In normal base operation, the wheels which allow the bed to maintain its distance from the wall, will
    make contact with the steel platform supports of the base creating a contact noise. When entering,
    exiting or shifting weight on the base, this contact noise may be audible as the wheels make contact.
    This is normal.
  • How much/what is the Energy Consumption of the Adjustable Base?
  • All Ergomotion® Adjustable Base Products have “CE Europe Conformity Compliance”. There is
    little-no energy consumption for the adjustable base & it will never have an impact on your
    energy/electricity bill.
  • What is the Output/Voltage Rating of the Adjustable Base?
  • Maximum 28v output

Care & Maintenance

  • How do I get the most/best performance out of my Adjustable Base?
  • Plug your adjustable base into a power surge protector.
  • Evenly distribute weight when using your adjustable base.
  • Lower to the flat (horizontal) position in between presets & after use.
  • How can/do I clean the Adjustable Base?
  • Use mild soap and water to clean your adjustable base if staining occurs.

Troubleshooting

  • What do I do if my Adjustable Base stops working?
  • Check under the bed base to verify that the wired connections are secure and that there are no cords or
    bedding obstructing the movement of the base.
  • Remove and replace full batteries in the remote control and re-pair the remote to the base.
  • Plug bed base into a different electrical outlet, or test current outlet with another working appliance
    (a grounded, electrical surge protector is recommended).
  • Check to ensure the green LED light is illuminated on the power supply & control box- If there is no
    light, verify that the input and power cords are connected properly.
  • Unplug the base for 1 hour to reset the electronic components.
  • Locate the adjustable base serial number on your owner’s manual, warranty card or inside the remote
    cover and contact customer service.
  • What if my Adjustable Base stops working/ is stuck in an upright/articulate position?
  • If your adjustable base stops working while articulated, insert two 9-volt batteries into the power down
    box and press the button on the powder down box to lower back to flat. If batteries or power down box is
    not available, remove the cotter pin & bolt connecting the motor(s) to the frame & manually
    lower back to flat.
  • Locate the adjustable base serial number on your owner’s manual, warranty card or inside the remote
    cover and contact customer service.
  • Why the Massage feature is noisy?
  • The massage feature will emit a tone during operation. This is normal. As the massage intensity level is
    increased, the tone will intensify. The volume of this tone is directly related to the location
    environment/space & different preset or articulated positions.
  • You can place a small piece of carpet/padding under each leg to absorb vibration during operation.

Popular Questions

  • Where are Ergomotion® Adjustable Bases Manufactured?
  • Ergomotion® Adjustable Bases are designed in Santa Barbara, California & Assembled in Jiaxing, PRC
  • What materials is Adjustable Base made out of?
  • Steel, Wood & Foam + plastic molded components
  • Are there any harmful materials in the Adjustable Base?
  • Ergomotion® products use environmentally conscious materials for all designs including but not limited
    to: Eucalyptus wood from sustainable crops, Recyclable Foam & Water-Based Adhesives.
  • Will using the Adjustable Base have an impact on my Energy/Power Bill?
  • The adjustable base has a maximum 28v output while in use. There is a .01 draw from the outlet when idle, which is equivalent to lighting the clock on your oven/microwave.
  • Is the Adjustable Base compatible with any mattress? / What type of Adjustable Base can I use
    with my mattress?
  • The Adjustable Base will operate best with an Adjustable Friendly Mattress/It is recommended to use an
    adjustable friendly mattress with the adjustable base. Non-adjustable friendly mattresses will work with
    the adjustable base, however “bridging” may occur if/when weight is not applied to the mattress.
  • How do I register the Warranty for my Adjustable Base?
  • Register your warranty to eusupport@ergomotion.com
  • How do I submit a Warranty Claim for my Adjustable Base?
  • Send warranty claims/queries to eusupport@ergomotion.com
  • Is the Adjustable Base safe? (For homes with Children &/or Pets?)
  • Yes! Free release head and foot motors are designed to lower the mattress by retracting only with
    gravity, never pulling downwards, which minimizes pinch points.
  • To avoid injury, it is not advised to allow children and small pets to play on or under the bed-
    Children should not operate the bed base without adult supervision.
  • Immediately dispose of all packing materials as it may pose a smothering risk to small children and
    pets.
  • Can I use the Adjustable Base if I have a medical device &/or a pre-existing medical
    disposition?
  • This product contains Neodymium MAGNETS which may interfere with devices such as pacemakers, ICD’s and
    any other device sensitive to magnetic fields. It is STRONGLY recommended that owners of such medical
    devices consult their physician prior to using this product. It is possible that some pacemakers may
    falsely interpret the optional massage feature vibrations as movement/exercise. This is a common
    occurrence with any product that creates a vibrating movement and using the massage feature.